Refund policy

Sillagessenza Refund & Exchange Policy

No Refunds

We do not offer refunds. We offer exchange only.

When We Offer Exchange

We exchange a product only in these two cases:

  • You received a wrong product (not the one you ordered)
  • You received the wrong ML size (not the size you ordered)

Which Products Are Eligible

  • 30ml, 50ml and 100ml bottles: exchange available (only for the reasons above)
  • 10ml perfumes and 5ml boxes: no return and no exchange

Contact Us Within 24 Hours

You must contact us within 24 hours of receiving your parcel. The earlier you contact us after delivery, the faster we can look into your issue. After 24 hours, we cannot accept your request.

📲 WhatsApp: +92 325 6613189
✉️ Email: sillagessenza@gmail.com

Unboxing Video (Compulsory)

To get an exchange, you must send us a proper unboxing video.

  1. Start recording before opening the parcel. The video must be one continuous take, with no cuts or edits.
  2. Show the sealed parcel from all sides, with the shipping label and order number clearly visible.
  3. Open the parcel on camera and take the product out slowly.
  4. Clearly show the product name and ML size on the bottle or box, so we can see it is the wrong one.
  5. Send us the video on WhatsApp or email, along with your order number.

No video, no exchange.

Delivery Charges

If we sent the wrong product or the wrong ML size, we will pay the delivery charges for both sending it back and sending your correct replacement.

How Exchange Works

  1. Contact us within 24 hours with your video and order number.
  2. We check your video and reply to you.
  3. If approved, we will tell you how to send the product back. Please do not send anything before approval.
  4. We receive the product and check it.
  5. We dispatch your correct product.


    Regards,
    Sillagessenza Team