Privacy policy

Sillagessenza Privacy Policy
Last updated: November 15, 2026

What Information We Collect

When you place an order or contact us, we collect only what we need: your name, phone number, email, delivery address and order details. We also collect basic website data (like pages visited) through cookies to improve your shopping experience.

How We Use and Protect Your Information

We use your information only to process your order, deliver your parcel, and reply to your messages. We never sell your personal information. We share it only with Shopify, our courier and payment partners, and only as much as needed to complete your order. We take reasonable steps to keep your information safe and secure. We do not store your card or payment details. These are handled by secure payment providers.

If we send you offers or updates, you can unsubscribe at any time. You can also ask us to correct or delete your information by contacting us.

What Not to Send Us

Please do not send personal photos, passwords, card details or any other private information to us by email or WhatsApp. We only need the details required for your order, and your unboxing video if you contact us for an exchange.